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Use of an AI-powered voice assistant to answer incoming calls
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1) Service providers
For the automated processing of telephone inquiries, we use AI telephone assistant software from the following provider: Placetel (Gamma Placetel GmbH) Lothringer Straße 56, 50677 Cologne, Germany.
2) Processing
Exclusively on the basis of your explicit consent pursuant to Art. 6 para. 1 lit. a GDPR, which is requested immediately at the beginning of the conversation, the software processes conversation content by recording, transcribing and/or documenting it on our behalf in order to record, forward or answer your request. This involves the use of automatic speech recognition (speech-to-text), semantic analysis (natural language processing) and, if necessary, text generation (text-to-speech).
Furthermore, technical connection information (date, time, call duration) can also be processed, although this does not have any direct personal reference.
3) AI software
For technical implementation, the following service provider is used, to whom the processed content is transferred on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR for the purposes of hosting, speech recognition and semantic analysis:
Miyon (Miyon AG) Im Duxer 42, 9494 Schaan, Liechtenstein.
4) User profiles
To improve speech processing, pseudonymized caller profiles can be created for training purposes. Pseudonymization fundamentally precludes any direct identification of individuals.
The data is stored only as long as necessary for the aforementioned purposes. Afterwards, the data is automatically deleted or – in the case of user profiles – pseudonymized.
5) Data processing agreement
We have concluded a data processing agreement with the provider, which protects the data of callers and prohibits its disclosure to unauthorized third parties.
6) Rights of data subjects
The applicable data protection law grants you the following rights as a data subject with regard to the processing of your personal data by us (rights of access and intervention), whereby the respective conditions for exercising these rights are set out in the legal basis listed below:
- Right to information in accordance with Art. 15 GDPR;
- Right to rectification in accordance with Art. 16 GDPR;
- Right to deletion in accordance with Art. 17 GDPR;
- Right to restriction of processing in accordance with Art. 18 GDPR;
- Right to information in accordance with Art. 19 GDPR;
- Right to data portability in accordance with Art. 20 GDPR;
- Right to revoke consent given in accordance with Art. 7 Para. 3 GDPR;
- Right to lodge a complaint in accordance with Art. 77 GDPR.
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As of August 31, 2025, 2:22:41 PM